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Case Study

AI Canadian Solutions

A multi-tenant operations platform for Canadian small businesses — turnkey AI agents, industry-specific AI-CRM, AI voice telephony, automated intake, document handling, and Stripe subscriptions, all sitting behind a per-tenant data model. Built ground-up on Laravel with OpenAI and Retell AI integrations — one operator running strategy, architecture, design, and engineering.

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Role
Solo Operator — Strategy, Design, Build
Type
Multi-tenant SaaS
Stack
Laravel · OpenAI · Retell AI
Timeline
2024 — Now
Overview

A turnkey AI workforce for Canadian small businesses.

Most small businesses don’t need another tool — they need a 24/7 digital employee. AI Canadian Solutions delivers exactly that: industry-specific AI agents handle calls, follow-ups, intake forms, document collection, and CRM updates while the business owner focuses on the work that closes deals. One platform, one login, one bill — instead of duct-taping ten SaaS tools together.

The platform is genuinely multi-tenant from the database up. Every tenant gets isolated data, branded surfaces, custom AI prompts, and industry-specific workflows — without forking the codebase. Real estate brokerages, family law practices, mortgage brokers, medical clinics, and coaches all run on the same core engine, tuned to their domain.

I architected, designed, and shipped the entire system — tenant model, AI orchestration layer, voice agent integration, billing, design system, and admin tooling. Strategy through to production, no handoffs.

LaravelMySQLMulti-tenantOpenAIRetell AITwilioStripeS3 VaultDesign SystemVoice AIRAG
By The Numbers

Operational impact, not vapor.

70%
Reduction in manual processing per tenant
24/7
AI agents on every channel — voice, chat, email
6+
Industries served from one codebase
1
Operator: strategy, architecture, design, engineering
Industries Served

Same engine, tuned per vertical.

Real Estate

AI calling for lead qualification, listing follow-ups, appointment booking, and tenant outreach.

Family Law & Mediation

Client intake automation, consultation scheduling, and document collection for collaborative practices.

Mortgage Brokers

Lead qualification, document gathering, status updates, and renewal outreach — no human required.

Medical & Wellness

Booking, intake forms, reminders, and follow-up surveys with HIPAA-aware document handling.

Coaches & Consultants

Discovery calls, package selection, payment, and client onboarding — fully automated.

Small Businesses

Receptionist, sales follow-up, and CRM updates for any service business that lives on phone calls.

What was built

The platform behind the platform.

01.

Multi-tenant Core

Per-tenant data isolation, branded surfaces, custom domains, and tenant-scoped configuration baked in from the database up.

02.

AI Voice Agents

Retell AI + Twilio integration with custom prompts, knowledge bases, and industry-specific call flows. Inbound and outbound, 24/7.

03.

Industry-Specific CRM

Lead pipelines, contacts, deals, and activities tuned per vertical — not a generic CRM bolted onto AI.

04.

Automated Follow-Up

AI-driven SMS, email, and voice cadences triggered by lead behavior, deal stage, or scheduled outreach windows.

05.

AI Intake & Forms

Conversational intake that adapts to the business — questions, branching, document requests, and structured CRM hand-off.

06.

Document Vault

S3-backed encrypted document storage via Spatie Media Library — client uploads, versioning, and audit trails.

07.

Subscriptions & Billing

Stripe-driven plans, usage metering, and per-tenant billing surfaces — with retry, dunning, and proration handled.

08.

Custom Design System

A purpose-built Blade + Tailwind component library that keeps every tenant’s surface consistent and on-brand.

09.

Admin & Operations

Tenant provisioning, usage dashboards, AI quality reviews, and the operational tooling to run the platform without human firefighting.

Need a multi-tenant platform with AI agents that actually work?

From tenant model to AI orchestration to billing — one operator across the whole stack.

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